nokia-logo1Yesterday I got word that Nokia has started from today, a charger exchange program for a specific model of Nokia charger, the AC-3E. The recall program is underway globally as of now, but in India it is confirmed that this program will start off today, November 10th, 2009.

This specific model of charger ships only with the Nokia 7210s in India. So if you by any chance have a 7210s or know someone who has one, please go to the Nokia Care Center in your city and have the charger replaced for free with a brand new charger.

There is no reason to panic. This is not like the earlier recall that Nokia had initiated for the BL-5C battery. This exchange program is however restricted to chargers manufactured between June 15th, 2009 to August 9th, 2009. So if you have bought your phone during that period, you should get your charger exchanged.

image001-1The reason for recall, Nokia during a routine quality control process came across a quality and safety issue. It was poosible for the plastic covers of the affected chargers to become loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.

Nokia is not aware of any incidents or injuries related to these chargers. No consumer complaint has been received in India or globally regarding this issue and the charger exchange program is a responsible initiative to proactively inform consumers to exchange their chargers and safeguard them.

Also to make things simple for Indian users, Nokia has three ways to check if you are eligible for the exchange.

1.) A simple 3-step SMS solution:

Step-1: Every charger has a 27 digit code printed on it. Consumers are requested to Please Key in (CHG) SPACE (the 27 digit in the serial number of the charger).  Eg. CHG 4956279274091613752;0675370

Step-2: Please send this to 55555

Step-3: Consumers will then get a reply from Nokia ‘via sms’ that will inform them whether their  charger is included in this exchange program.

2.) Starting November 10, 2009, consumers can also walk into any Nokia Care Center or  any Nokia Priority Dealership store (NPDs) across the country and check if their chargers are a part of this exchange program.

3.) Consumers can also log into to http://chargerexchange.nokia.com and fill in their charger details and verify if the charger is part of the exchange program.

You can use any of the three ways stated above to check if you are eligible for a free exchange.

For exchanging their chargers, consumers have the following two options:

1. Visit the nearest Nokia Care Centre: Replacement chargers are available at the 700+ exclusive Nokia Care Centers only across the country starting November 10, 2009.

For more information on Nokia Care Centers, you can call 30303838 with the Local STD code of the city that you are currently in.

2.   You can also fill in your address and contact details online on http://chargerexchange.nokia.com. Replacement chargers would then be couriered to you.

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